WSBA JOB LISTINGS 

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                                                                   -  City, or general area

                                                                   -  A Job Description  (Keep your information reasonably brief)

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                                          (Listings over 90 days old will be removed unless we hear from you.)                                

 

Current Listings:

Last updated:   18 July 2018

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Biomedical Network Engineer

Posted Here:  18 July 2018

Location: Catholic Health Initiatives, Tacoma, WA, US

 

The Biomedical Network Engineer is responsible for design, implementation and support of the Biomedical IT environment. This position provides specialized repair (radiology, biomedical and biomedical network devices.) and maintenance services to medical treatment and diagnostic equipment.

Key Responsibilities

  • Provides specialized medical equipment repair on Biomedical IT equipment in inventory.
  • Performs electrical safety testing on specialized medical equipment in inventory.
  • Performs preventative maintenance/calibrations/security for specialized medical equipment in inventory
  • Provides technical/network support and assistance to Clinical Engineering technicians.
  • Must be able to recommend, develop and implement Biomedical IT solutions in a moderately complex dynamic multi-site biomedical environment.
  • Proactively monitor, evaluate, analyze and resolve Biomedical IT issues in a timely manner.
  • Develop and maintain documentation related to Biomedical IT architecture, processes and support.
  • Develop and maintain documentation related to information security architecture, processes and support.
  • Performs product evaluations on proposed and current technology solutions; creates risk statements, summaries and presentations for management in an effort to identify, recommend and prioritize cost effective Biomedical IT solutions.
  • Assists users in the specification, selection, installation, and/or administration of the various Biomedical IT related devices and software that may be attached to the network. Provides technical consulting to other Information Technology personnel, on an as needed basis, in the analysis of network performance
  • Lead/coordinate efforts for medical device patching and updating of firmware and/or applications appropriate for the medical device. Research medical device manufacturer’s resources for approved patches and updates applicable to medical devices in all modalities.
  • Knowledgeable in general cybersecurity topics and activities of protection and mitigation of devices to maintain clinical functionality.
  • Completes all necessary record keeping for network environment, work orders received and finished.
  • Serves as a technical resource to various departments in providing expertise in the area of Biomedical IT and participates on project task teams as assigned
  • Provides after-hours support of the data network operations consistent with the Information Technology/Clinical Engineering department on-call policies and procedures
  • Participates in hospital sponsored education relating to job function and attends all education programs deemed appropriate by Manager.
  • Evaluate new Biomedical Information technology. Assist with the planning and design of future biomedical IT Equipment.

Education

  • Bachelor’s Degree in electrical or network engineering
  • CRES/CBET preferred
  • A+/Network+ certification preferred
  • Advanced knowledge of information networking principles and best practices.
  • Experience with HIPAA/HITECH compliance standards.

Experience

  • Minimum of six to eight years of related clinical engineering experience with a minimum of two years of experience in CE network security.
  • Reliable transportation required.

Schedule:  Full-time

Job: Professional Non-Clinical

Daily Schedule:  Days

Scheduled Hours per 2-week Pay Period:  80

Weekends Required:  Occasional

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To Apply:  go to  https://catholichealth.jobs/tacoma-wa/biomedical-network-engineer/

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Quality Assurance Complaint Specialist

Posted here:  18 July 2018

Location:   Natus Medical Incorporated, Seattle, WA

SUMMARY: If solving problems, and working with technical issues are skills you have and enjoy being successful at, then we want to talk with you. In this role, you will coordinate investigation initiation, coordinate review and follow-up, closure, and trend analysis on complaint data. You will make medical device reporting decisions and report Adverse Events to both US and International agencies. While the main duties reside at the Seattle facility, there may also be If the opportunity to reside at the Bothell facility as well.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

·       On a daily basis, reviews and processes assigned complaint records related to product quality and patient safety.

·       Reviews complaints for possible Adverse Events/MDRs and makes regulatory reporting decisions. Prepares and submits Adverse Events/MDRs to regulatory agencies in a timely manner to meet regulatory deadlines.

·       Conducts and coordinates complaint investigations and the input of information documenting same into the complaint tracking system.

·       Review technical service calls to determine appropriate classification.

·       Work with Factory Service/Engineering to coordinate failure analysis on customer returned product.

·       Ensures complaint files are investigated, complete and closed in a timely manner.

·       Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.

·       Assists with gathering, compiling and analyzing complaint trend data. Participates in complaint review board meetings.

·       Perform other quality assurance and quality control functions as necessary, with appropriate training.


QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

  • Bachelor's degree (B.S.) from a four-year college or university in the sciences or related field, or equivalent combination of education and experience
  • Minimum of 1 years’ experience in the medical device industry (or related industry) with complaint handling experience or 5 years of Clinical experience in the medical device industry.
  • Current knowledge of FDA and international quality system requirements are a must
  • Specific experience following Risk Management Processes preferred
  • Experience with Electronic Medical Equipment preferred
  • Technical writing is a plus

Knowledgeable In

Other Skills and Abilities:

  • Generating quality metrics
  • The Food and Drug Administration’s Quality System Regulations (FDA’s QSR)
  • International standards such as ISO 13485, ISO 14971
  • Medical Devices Directive (MDD)
  • Canadian Medical Device Regulations (CMDR)
  • Product Performance Standards (IEC 60601-1 and collaterals)
  • Project planning a plus
  • Microsoft Excel and Word
  • Must possess strong oral and written communication and interpersonal skills
  • Must possess strong organizational skills
  • Must be adept at handling multiple assignments, multi-tasking, prioritizing and meeting deadlines.
  • Must be able to maintain regular attendance. 

Language Skills
Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Mathematical Skills
Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables, in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Ability to resolve complex systems problems and identify solutions to obstacles encountered while resolving problems.

Certificates, Licenses, Registrations
Certification by ASQ or (RAC) is a plus.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is regularly required to work at a keyboard and computer. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.

EEO Statement
Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

To Apply:  go to http://www.natus.com/index.cfm?page=careers&crid=14

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Field Service Engineer 1

Posted here:  7/16/2018


Original Posting: 7/10/2018

 

Location:  Seattle

 

Job ID:  57372

 

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an
Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Field Engineer I performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The FE1 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence.

Essential Responsibilities:
1. Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs. Assist more experienced field engineers with equipment installation.


2. Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.

3. Effectively communicate and partner with teammates and colleagues.

4. Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

5. Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.

6. Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.

7. Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.

8. Serve as a member of the account community for key accounts. Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.

9. Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.

10. Keep up to date with competitor information and market trends.

11. Answer service calls independently without assistance within one year of employment.

Qualifications/Requirements:
1. Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.

2. Experience with Web applications as well as Microsoft suite of products.

3. The successful applicant must comply with GEHC’s standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

4. Special Physical Requirements: Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

5. Must have and maintain a valid Driver’s License.

6. Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Quality-Specific Goals:
1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

2. Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.

3. Complete all planned Quality, EHS & Compliance training within the defined deadlines.

4. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

5. Identify and report any personal quality or compliance concerns immediately to the Quality Organization.

6. Ensure timely dispatch closure (if applicable).

7. Identify and report any unsafe workplace conditions or unsafe acts to the EHS Organization.

8. Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe (if applicable).

9. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

10. Maintain tools and test equipment properly and ensure they are calibrated correctly.

Desired Characteristics:
1. Experience interfacing with both internal team members and external customers as part of a solution based service process.

2. Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

3. Experience troubleshooting and responding to customer concerns

4. Demonstrate an understanding that customers determine our success.

5. Operate with efficiency and sense of urgency

6. Willingness to learn and adapt to changing environments.

7. Empower and inspire others.

8. Ability to deliver results in an uncertain environment, ability to multitask and prioritize.

Locations: United States; Washington

GE will only employ those who are legally authorized to work in the United States for this opening.

To Apply:   go to https://jobs.gecareers.com/ShowJob/Id/57372/Field-Engineer/

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Field Service Engineer 2

Posted here:  7/16/2018


Original Posting: 7/6/2018

 

Location:  Seattle

 

Job ID: 56995

 

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an
Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Field Service Engineer 2 is fully qualified to perform service in one modality, and may have basic training in one or more additional modalities. Acts as the primary GEHC Services face to the customer. Responsible for meeting the daily service repair needs of designated equipment, and drives customer satisfaction through Service Excellence.

Essential Responsibilities:
1. Under minimal supervision, serve as GE Healthcare lead to assigned customers; complete troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment. May assist and/or train less experienced Field Engineers.


2. Own customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers.

3. Effectively communicate and partner with teammates and colleagues.

4. Maintain regular, frequent communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

5. Understand and communicate business goals and objectives to the broader GE team servicing assigned customers.

6. Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.

7. Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.

8. Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.

9. Serve as a member of the account community for key accounts. Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.

10. Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.

11. Keep up to date with competitor information and market trends.

12. Identify business opportunities for the organization.

13. Complete on-time and accurate Preventative Maintenance and Field Modification Instruction as needed.

14. May include application training of clinical or scientific staff on designated equipment.

Qualifications/Requirements:
1. Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 2+ years of experience servicing electrical equipment; OR equivalent military education and 2+ years of experience servicing electrical equipment; OR High School Diploma/GED and 6+ years of experience servicing electrical equipment.

2. Experience interfacing with both internal team members and external customers as part of a solution based service process.

3. Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

4. Experience troubleshooting and responding to customer concerns.

5. Experience with Web applications as well as Microsoft suite of products.

6. The successful applicant must comply with GEHC’s standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

7. Special Physical Requirements: Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

8. Must have and maintain a valid Driver’s License.

9. Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Quality-Specific Goals:
1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

2. Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.

3. Complete all planned Quality, EHS & Compliance training within the defined deadlines.

4. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

5. Identify and report any personal quality or compliance concerns immediately to the Quality Organization.

6. Ensure timely dispatch closure (if applicable).

7. Identify and report any unsafe workplace conditions or unsafe acts to the EHS Organization.

8. Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe (if applicable).

9. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

10. Maintain tools and test equipment properly and ensuring they are calibrated.

Desired Characteristics:
1. Strong coaching and mentoring skills.

2. Strong time management and organization skills and ability to juggle multiple responsibilities.

3. Self-motivated.

4. Strong networking and interpersonal skills.

5. Training and experience in multiple modalities.

6. Demonstrated understanding that customers determine our success.

7. Operate with efficiency and sense of urgency.

8. Willingness to learn and adapt to changing environments.

9. Empower and inspire others.

10. Ability to deliver results in an uncertain environment.

11. In the Life Sciences business you must be a Field Engineer Level 1 for 2 years before moving to a Field Engineer Level 2.

Locations: United States; Washington; Seattle

GE will only employ those who are legally authorized to work in the United States for this opening.

To Apply:  go to https://jobs.gecareers.com/ShowJob/Id/56995/Field-Engineer/

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BIOMEDICAL TECHNICIAN ENDOSCOPY COORDINATOR

Posted:  07/13/2018 

Location:  Seattle

Req #:   158212

Dept:  HEALTH SCIENCES ACADEMIC SERVICES & FACILITIES

Closes On:   07/27/2018

Salary:  $4,488 - $6,422

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for four consecutive years. 
Health Sciences Academic Services & Facilities: Scientific Instruments  has an outstanding opportunity for a Biomedical Technician Endoscopy Coordinator.   For detailed information on Benefits for this position, click here.

RESPONSIBILITIES
Under direct supervision of the BMET Supervisor or designee, the Biomedical Technician Endoscopy Coordinator will perform duties such as: managing equipment sent for repair and loaned equipment; verification of functionality, basic troubleshooting, regular interaction with and utilization of a computerized maintenance management system (CMMS); creating and completing purchase requests; and transporting supplies.
Typical Tasks:
• Respond to service calls from departments.
• Inspect endoscopes for damage, malfunction or foreign materials.
• Coordinate vendor repairs of damaged endoscopes.
• Inspect devices when returned from vendors.
• Document actions taken and cost of services so they can be recharged to customer.
• Perform preventive maintenance (PM) inspections as scheduled or when requested.

• Train hospital staff on proper processing and handling methods.
• Serve as a liaison between the surgical services staff, outside sources, and processing room staff to communicate status of requests for instruments and equipment.
• Manage the lifecycle of equipment, including rounding in department areas, verifying correct documentation and repair charges, ordering needed equipment, and discontinuing unneeded equipment
• Drive University vehicles to off premise location to inspect endoscopes, pickup broken endoscopes or return repaired endoscopes to service.
• Troubleshoot, repair, maintain, install, test and calibrate basic clinical, laboratory and medical research equipment. Review and standardize Medical Equipment Inventory records.
• Resolve order discrepancies while adhering to department policy and procedure
• Review and update Preventative Maintenance records and procedures.
• Clean up Database records.
• Collect, catalog and archive service materials.
• Inventory and/or reorganize shop stock of repair parts and supplies.
• Contact medical device manufactures to obtain copies of service materials.
• Compare manufacturer’s requirements with current practices and bring discrepancies to the attention of Senior BMETs and/or Supervisor for correction.
• Implement changes to policies or procedures as directed by leadership.
• Enter and/or edit records in Computerized Maintenance Management System (CMMS).
• Standardize terminology for equipment description and device types in CMMS and other records.

Expectations:
• Cultivate positive working relationships with coworkers, management, customers, manufacturers, vendors and the general public.
• Work independently and as a committed team member.
• Model excellence in customer service.
• Actively support the mission of Scientific Instruments and the University.
• Set an example of professional appearance and demeanor.
• Maintain accurate and timely documentation.
• Effectively manage time, tools and resources.
• Maintain a clean, uncluttered and safe work environment.
• Meet personal productivity and billing goals.
• Continuously develop technical and professional skills by active participation in professional associations and by taking relevant training courses.
• Actively participate in departmental quality and process improvement activities.

REQUIREMENTS:    
Demonstrate the following communication skills:
• Proficiently read, write, understand and communicate in English commensurate with

duties and responsibilities of this position.
• Follow written and verbal instructions and procedures.
• Present a polite, professional image of the department to both internal and external customers.
Demonstrate basic computer literacy including ability to use:
• Microsoft Office - Word, Excel, OneDrive and Outlook
• Voicemail & email
• Internet Browsers & search engines.

DESIRED:

An Associate's Degree in Biomedical Technology OR Equivalent education/experience OR Certification by the Association for the Advancement of Medical Instrumentation (AAMI) as a candidate. Equivalent education/experience can substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

Conditions of Employment:
• Work Hours: Monday – Friday 8:00AM to 4:30PM – may include occasional overtime, weekend or shifted hours as dictated by customer’s needs.
• Must possess and maintain a valid driver’s license, with 2 years' history
• FBI Background Check clearance is required

Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These assessments may include Workforce Authorization, Cover Letter and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. 

To request disability accommodation in the application process, contact the Disability Services Office

at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.

To Apply:  go to

      https://uwhires.admin.washington.edu/eng/candidates/default.cfm?szCategory=candidatepaste&szOrderID=158212

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Biomedical Equipment Technician 2


Location:  Seattle

Posted:  10 July 2018

Original Posted Date:  6/18/2018

Job ID:  2018-8362

Type:  Full Time

Department:  8437 Clinical Engineering

FTE:  1.00

Shift:  1st, Days

New Grads?:  No

Overview

Join our award-winning team at UW Medicine - Northwest Hospital & Medical Center.  We're proud of the acclaim we've received for our excellence in patient care and safety. Among the local, regional and national recognition we've received are:

-  The Distinguished Hospital for Clinical Excellence Award

-  The Emergency Medicine Excellence Award

-  This is the second consecutive year Northwest Hospital has achieved both the Spine -  -  Surgery Excellence Award and a ranking among the top 10 percent in the nation for spine surgery.

-  The Stroke Care Excellence Award

Winner of the Health Grades Distinguished Hospital Award for Patient Safety for the last three years in a row, we’re also one of the safest places to get care – among the top 5% in the country.

 

UW Medicine includes Harborview Medical Center, UW Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine and Airlift Northwest. 

 

Northwest Hospital & Medical Center is a full-service, non-profit community hospital, offering comprehensive medical, surgical and therapeutic services.  With 281 beds, more than 1900 employees and a world-class medical staff, we provide innovative, technologically advanced care on a patient-friendly, easy-access campus just north of Seattle. 

Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. 


As a UW Medicine - Northwest Hospital & Medical Center employee, you will enjoy generous benefits and work/life programs.

We’re interested in learning more about you and appreciate your taking the time to apply online. UW Medicine - Northwest Hospital & Medical Center is committed to employing a diverse workforce. EOE


UW Medicine – Northwest Hospital and Medical Center is an Affirmative Action/Equal Opportunity Employer. We welcome job applications from qualified individuals without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, marital status, physical or mental disability, or any other protected characteristic. Minorities, women, disabled persons, and veterans are encouraged to apply


Responsibilities

Performs moderately complex administration, maintenance, troubleshooting, testing, & documentation, includes but is not limited to:

Inspects and installs medical and related technical equipment in medical and research facilities.

Services various equipment and apparatus such as patient monitors, electrocardiographs, blood gas analyzers, x-ray units, defibrillators, electrosurgical units, anesthesia apparatus, pacemakers, blood pressure transducers, spirometers, sterilizers, diathermy equipment and other related technical equipment.

Repairs, calibrates, and maintains medical equipment and properly maintains required documentation.

Develops options presented by maintenance or repair situations and determines the best course of action from those options.

Effectively communicates with customers keeping them fully informed of the status of repairs.

Safety tests medical equipment to ensure patient and staff safety from electrical or mechanical hazards.

Consults with medical or research staff to ascertain that the equipment functions properly and safely.

Demonstrates and explains correct operation of equipment to medical personnel.

Works from schematic diagrams, blueprints, service documentation, federal, state and local codes or standards, and from verbal instructions.

Is knowledgeable of and observes proper patient isolation and protection procedures.

Is knowledgeable of and observes proper personal protection practices.


Driving, includes but is not limited to:

May be required to drive an automobile (or other vehicle) as a function of job.  If so required, completes all NWH driver clearance procedures and paperwork.  Drives carefully and in accordance with the law and NWH driving standards.  Promptly reports any accidents, tickets, citations, moving violations, vehicle damage, or suspension/revocation of license.  Maintains a valid Washington Drivers License and a clean driving record.


Qualifications:

Education Background:

Associate's degree or certificate in Biomedical Technology from a two-year college or technical school.

Licensure, Registration, Certification:

ICC Certification for Biomedical Equipment Technicians is encouraged and desirable but not required.  If driving is included as a function of the job, maintains a valid Washington Driver’s License and clean record.

Special Training/Skills:

Must be able to effectively communicate with customers, co-workers, and supervisor.

Must have a strong grasp of basic medical terminology.

Underlying principles of physics, chemistry, hydraulics, light, and sound

A strong grasp of electronics, microprocessors , mechanical and  electromechanical methods 

Must have a working knowledge of computer networking and network security methods.

Must have working knowledge of clinical applications of most common medical equipment.

Able to identify and understand the basic operating principles of standard analog and digital electronic circuits and electromechanical components.

Able to read electrical and electronic circuit diagrams.

Able to identify components both schematically and physically to the generic type and family.

Able to successfully identify and order proper replacement components from OEM or third party.

Demonstrates ability to accurately acquire basic competency on new technologies or makes of equipment through self-study of manufacturer’s documentation and other sources.

Routinely exercises logical, progressive trouble shooting techniques at both the systems and component levels.

Reads, understands and interprets the logical flow of service documentation including schematics, parts lists, servicing procedures and specifications.

Work Experience


This position requires a minimum of two years of experience as a Biomedical Equipment Technician 1 or equivalent, working in a hospital setting.

 

Physical Abilities


While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to stand and walk.  The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

 

Physical Demand Level:  Medium

In an 8-hour workday, must be able to Lift/Carry:

20 to 50 pounds occasionally,

10 to 25 pounds frequently,

up to 10 pounds constantly.

As required, must be able to-

Sit, Stand, Walk, Bend, Squat, Kneel, Crawl, Climb and Reach above shoulders

Push and Pull

Perform fine motor functions

Must possess functional vision, hearing, and speech in order to communicate effectively with clients, client advocates, and staff.


Work Environment


The employee is regularly exposed to risk of moderate electrical shock.  The employee is frequently exposed to moving mechanical parts.  The employee is occasionally exposed to fumes or airborne particles and risk of radiation.  The noise level in the work environment is usually moderate.


To Apply:  go to   https://careers-uwnwhmc.icims.com/jobs/8362/biomedical-equipment-technician-2/job

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Certified Biomedical Technician

Posted:     2 July 2018

Location:   Sitka, AK

The Southeast Alaska Regional Health Consortium (SEARHC) was established in 1975 under the provisions of the Indian Self-Determination Act as a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. The intent of this legislation was to have Indian Health Service programs and facilities turned over to tribal management. Our contracting with IHS began in 1976 when we took over management of the Community Health Aides Program. In 1982, we took over operation of the IHS Juneau clinic, now the Ethel Lund Medical Center, and took over operation of Sitka’s Mt. Edgecumbe Hospital in 1986. We are one of the oldest and largest Native-run health organizations in the nation. 

Position Summary

Maintain medical and non-medical equipment located at SEARHC and other designated facilities throughout Southeast Alaska.

Position Complexities

  • The position requires the technician to work on the highest priority life saving medical equipment in emergency situations at all locations.   The technician must have the ability to confer with the care giver, diagnose the equipment problem, repair on site if possible and/or offer solutions such as different modes of equipment operation or alternative equipment available.
  • As equipment with new medical technologies is incorporated into the medical equipment inventory, the technician is required to upgrade his technical knowledge and skills to match that equipment.  The position requires the technician to develop maintenance procedures for all new medical equipment and maintain/repair that equipment. 
  • Must be able to walk extensively on uneven terrain or slippery surfaces, work while bending, stooping, or reaching and have the ability to lift up to 50 lbs and safely work on equipment in unstable conditions.

Accountabilities

  • Perform preventive maintenance and repair on general biomedical equipment and other non- medical equipment as assigned.
  • Perform preventive maintenance and repair on at least one of the following specialized equipment categories:
 -  Imaging
Radiology Systems (radiography, fluoroscopy or mammography)
Computed Tomography
Magnetic resonance Imaging
Diagnostic Ultrasound
       -  Laboratory
      • Automated Chemistry Analyzers
         -  OR/Anesthesia
        • Anesthesia Machines w/ Absorbers\
        • Anesthesia Ventilators
        • Video Towers and instruments for Endoscopic Procedures
        • Sterilizers (Steam and Chemical)
           -  PACS System
          • Teleradiology
          • Computed Radiography
          • Telemedicine
          • Coordinate repairs and installation of medical equipment at SEARHC facilities.
          • Installation of new medical and non-medical equipment and systems at SEARHC Facilities
          • Pre-purchase analysis and evaluation of new medical equipment for the medical/dental staff
          • Training staff on electrical safety hazards and proper operation of medical equipment        

          Position Qualifications

          Education:

          • Associates Degree in Biomedical Technology or Electronics

          Or

          • Equivalent military training

          Or

          • Successful completion of a Biomedical Technician program

                  Or

          • Bachelor Degree in Engineering preferred and with a Bachelor Degree, certification requirement below can be obtained within 6 months of hire

          Experience:

          • Three years of biomedical equipment maintenance work experience with emphasis on maintaining and repairing any of the specialized equipment listed above
          • Experience working as a Biomedical Technician in rural Alaska is preferred

          Certification and Licensure:

          • Certified Biomedical Equipment Technician (C.B.E.T.) by the International Commission for Clinical Engineering and Biomedical Technology
          • Valid driver's license and remain insurable under the SEARHC automobile insurance policy.


          Other Information

          At SEARHC, we see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it’s a fulfilling career.

          We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

          To Apply:  go to https://searhcjobs.applicantstack.com/x/apply/a21fd6pv4mhf

                               or      www.searhc.org 


          ===================================================================

          Radiology Equipment Specialist II

          Posted:  29 June 2018

           

          Location:  Virginia Mason Medical Center, Seattle

           

          Virginia Mason is an internationally recognized leader in the continuous improvement of health care. With an extensive list of awards and distinctions that includes our recognition as Top Hospital of the Decade by The Leapfrog Group, Virginia Mason offers you the opportunity to partner with exceptionally talented peers at every level. 

           

          You will contribute to the strength of our Team Medicine approach to collaborative medicine and benefit from the changes enacted through our Virginia Mason Production System, a model that has transformed health care by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality that has been adopted by other organizations here and abroad. Join us, and find out how many ways Virginia Mason offers you the chance to focus on what really matters - our patients. 

           

          This position provides technical support and services to the Radiology Department in a prompt, cost-effective manner. Some responsibilities include but are not limited to: perform and document repairs on radiological and related support equipment; perform and document calibration and PM procedures on radiological and related support equipment; assist in the evaluation and selection of new diagnostic and related support equipment. This position will participate in site design and construction processes, coordinate or perform installation, procure parts and materials provide technical support to the Radiology Department staff and evaluate anatomical and phantom images and discuss quality with Radiologists and Technologists.

           

          Qualifications:

          ·       Candidates must be at least 21 years of age, and have a valid Washington State Driver's License with a five-year clean driving record, for auto liability coverage through Virginia Mason Medical Center.

          ·       Possess an Associate’s Degree in electronics, biomedical equipment technology or the equivalent.

          ·       Continuing education to remain current in technological advances.

          ·       Minimum of 7 years’ experience as a field or in-house service engineer.

          ·       An in-depth knowledge of analog and digital electronics including high and low voltage AC and DC power and controls.

          ·       Working knowledge of microprocessor-based systems including Data IO, storage, addressing and machine language conversion.

          ·       Working knowledge of pneumatic, hydraulic, and mechanical systems and controls

          ·       Strong aptitude in higher mathematics.

          ·       Basic understanding of x-ray physics, statistic and Boolean algebra.

          ·       Thorough working knowledge of the theory, terminology, and applications for a wide variety of imaging systems.

          ·       Thorough understanding of the interaction between variables of image quality

          ·       Excellent interpersonal skills

          ·       Ability to work independently

          ·       Average to good physical condition

          ·       Moderate to advanced knowledge of personal computers and software

           

          Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes comprehensive compensation and benefits, continuing education and support, and the opportunity to live in one of the country's most livable cities, you will find that an opportunity with Team Medicine is one worth taking.

           

          To Apply, or for more information, visit our website at http://jobs.VirginiaMason.org.

           

          We are an equal opportunity/affirmative action employer.

          ===================================================================

          Biomed Tech II   and   Biomed Tech III

          Two Openings

           

          Posted:      13 June 2018

           

          Location:   Evergreen Medical Center, Kirkland, WA

           

          Biomed II

           

          Summary:

           

          Biomedical Equipment Technician (BMET) 2 performs and documents preventive maintenance and repair of general and/or specialized medical equipment and systems with minimal supervision from service management to perform required duties. The BMET 2 must demonstrate a working knowledge and use of required test equipment and the electronics, pneumatic, hydraulic and mechanical knowledge and skills, including the ability to interpret and effectively utilize service manuals, schematics and other applicable service information, required to perform and document preventive maintenance and repair of medical equipment and systems, as assigned, in accordance with established Renovo procedures. The BMET 2 must demonstrate good organizational skills as well as good communications, interpersonal and customer relations skills as applied to interactions with Renovo personnel and facility staff in accordance with established operational and personnel policies and procedures.

           

          Specific Responsibilities:

           

          1.  Independently perform complex troubleshooting and repairs on designated equipment, while working within the established procedure. The BMET 2 must demonstrate proper methods and techniques of installation, calibration, preventive maintenance and repair troubleshooting for their designated modality. The BMET 2 must have the ability to transfer a particular level of knowledge and experience to less experienced personnel to resolve equipment problems.

           

          2.  Proper use of all standard test equipment:

          a.   multimeter

          b.   oscilloscope

          c.   dosemeter

          d.   AC line analyzer

          e.   line resistance meter

          f.    photometer

          g.   KV divider

          h.   service terminal

           

          3.  Be able to read, analyze, interpret and follow signal flow on blue prints, schematics and wiring diagrams.

           

          4.  Instruct customers and staff in applications and operations of the equipment.

           

          5.  Exercise good system troubleshooting skills.

           

          6.  Perform and be available for after hours service, also available for emergency calls on weekends.

           

          7.  May be required to participate in shift scheduling.

           

          8.  Actively utilize the established procedure on all service calls.

           

          9.  Perform manufacturer-mandated equipment modifications and satisfactorily complete the required paperwork.

           

          10.   Be able to perform all system service diagnostics on applicable products.

           

          11.   Must have the ability to work outside of their designated or secondary modality to solve technical problems.

           

          12.   Performs other duties as assigned. **

          ** Important Note.  If you were previously employed as a member of the staff at this facility, this list of duties supersedes any other list of duties that you were assigned at that time.  If the customer asks you to perform a task that is outside the scope of those listed above, you must refer that request to your immediate (Renovo) supervisor, who must formally authorize and document this change in the scope of your duties.

           

          Education:

          Requires a two-year degree in Electronics or equivalent training and/or experience.

           

          Biomed III

           

          Summary:

           

          Biomedical Equipment Technician (BMET) 3 performs and documents preventive maintenance and repair of general, specialized and/or high-tech medical equipment and systems with minimal supervision from service management to perform required duties which may include the maintenance of documentation systems and reporting of information essential to Renovo and facility medical equipment maintenance reporting systems. The BMET  3 must demonstrate excellent knowledge and use of required test equipment and the electronics, pneumatic, hydraulic and mechanical knowledge and skills, including the ability to interpret and effectively utilize service manuals, schematics and other applicable service information, required to perform and document preventive maintenance and repair of medical equipment and systems, as assigned, in accordance with established Renovo procedures. The BMET  3 must demonstrate excellent organizational skills as well as excellent communications, interpersonal and customer relations skills as applied to interactions with Renovo personnel and facility staff in accordance with established operational and personnel policies and procedures.

           

          Specific Responsibilities:

           

          1.  Be able to independently perform complex troubleshooting and repairs on designated modality, while working within the established procedure. The BMET 3 must technically supervise and instruct technicians on the proper methods and techniques to perform installations, calibrations, preventive maintenance and repair troubleshooting on their designated modality and secondary modality.  Plus can transfer a particular level of knowledge and experience to all field service personnel to resolve technical problems.

           

          2.  Proper use of all standard test equipment:

          a.   multimeter

          b.   oscilloscope

          c.   dosemeter

          d.   AC line analyzer

          e.   line resistance meter

          f.    photometer

          g.   KV divider

          h.   service terminal

           

          3.  Be able to read, analyze, interpret and follow signal flow on blue prints, schematics and wiring diagrams.

           

          4.  Instruct customers and staff in applications and operations of the equipment.

           

          5.  Exercise good system troubleshooting skills.

           

          For further information about Renovo, our website is www.renovo1.com

           

          To Apply for Either Opening:  Resumes can be sent to:  jthielen@renovo1.com   and   klynskey@renovo1.com

          ===================================================================

          Service Associate

          Stryker Corp.


          Posted:  28 May 2018

           

          Location:  Seattle, WA

           

          Requisition ID:  30305BR

           

          Employment Category:  Full Time

           

          Percent Travel Required:  Up to 20%

           

          About Stryker

          Stryker is one of the world's leading medical technology companies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. More information is available at www.stryker.com

          All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

          We are an EO employer – M/F/Veteran/Disability.

           

          Job Description / Information : Stryker Sustainability Solutions partners with hospitals to act more environmentally responsible and improve the quality of healthcare through more sustainable resource allocations. The Service Associate is an integral part of a team that services the collections process at reprocessing facilities including hospitals and surgery centers.

           

          Computer literate and working knowledge of Word, Excel, PowerPoint.

           

          High level of self-motivation and ability to work independently with minimal supervision.

           

          Service-oriented personality with strong customer service skills

           

          Excellent organizational, time management, listening, & analytical skills

           

          Strong written & verbal communication skills

           

          Thrives in a fast-paced, team environment

           

          Physically able to lift up to 40 pounds on a daily basis

           

          Valid and unrestricted driver’s license and appropriate insurance to travel by car as required.

           

          Use of your personal vehicle (drive 80-100 miles/day depending on territory)

           

          Experience working in a hospital environment preferred, but not required.

           

          Minimum Qualifications: Work is performed inside and outside exposing the employee to various weather conditions, depending on the geographical area.

           

          Work is performed in healthcare facilities exposing the employee to various odors and lighting variations.

           

          Work is performed in healthcare facilities with contaminated medical devices exposing the employee to blood-borne pathogens and related health hazards.

           

          Work requires the use of varying levels of personal protective equipment (including, gowns/bunny suits, masks/face shields, gloves, foot protection, and safety glasses.)

           

          Walking, standing, and sitting are required to be mobile when working or traveling between office, healthcare facilities, and other points.

           

          Mental acuity is required to execute written and verbal instructions, review and prepare detailed reports, and process problem solving and decision making transactions.

           

          Visual acuity is required to review written and electronic communications and safely handle contaminated medical devices.

           

          Manual dexterity and eye-hand coordination is required to operate computers, handle medical devices.

           

          Work is performed both within and outside of an office setting, and requires travel to and from healthcare facilities.

           

          Employee must be able to travel between office, healthcare facilities, and other points.

           

          Group:  MedSurg and Neurotech

          Division:  Sustainability Solutions

          Business Function:  Field Service and Support

           

          To Apply:  Please visit our website to learn more about our unique business in the Sustainability division, and also gain insight into our recruiting process: http://sustainability.stryker.com/the-application-process/

          ===================================================================

          Medical Device Reporting Specialist

          Posted:   22 May 2018

          Location:   Spacelabs Healthcare. Snoqualmie, WA

          At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients.

          Why work at Spacelabs? Because lives depend on you!

           

          Evaluate device malfunctions and adverse events involving Spacelabs Healthcare products to determine Medical Device Report (MDR) eligibility to the USA and vigilance reporting to the rest of the world. Report MDR eligible events to the U.S. Food and Drug Administration (FDA) within the MDR regulatory requirements. Identify and initiate product event investigations to satisfy MDR requirements as needed.  Follow company procedures for vigilance reporting to the rest of the world.

          Responsibilities

          • Ensure complete, accurate and timely reporting of MDR/vigilance data as required by regulatory agencies.
          • Evaluate incoming field reports, product returns and product analysis results for Spacelabs Healthcare products as necessary to determine MDR
          • Perform detailed investigation of adverse events by contacting internal resources, Spacelabs Healthcare field personnel and/or customers as appropriate. Generate medical device rationale or Medical Device Report for all products complaints.
          • Initiate and complete MedWatch reports for timely submission to the FDA. Conduct follow up investigations for reported events and assist in data collection for trending purposes.
          • Assist in preparing correspondence for FDA requests and support inspections and audits.
          • Develop and maintain integrated system post market safety reports for devices.
          • Provide input on internal system and methods to maintain MDR/vigilance compliance and support post-market surveillance.
          • Respond in a timely manner to requests for additional information from US and OUS regulatory agencies.
          • Develop SOPs and guidance documents to assist other staff with device field event evaluation.
          • Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork
          • Demonstrate behavior consistent with the company's Code of Ethics and Conduct
          • It is the responsibility of every Spacelabs Healthcare employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
          • Duties may be modified or assigned at any time to meet the needs of the business.

          Qualifications

          REQUIRED:

          • Bachelor’s degree in Health Care, Health Sciences or Bio-Medical Engineering or equivalent combination of education and highly relevant experience.
          • Medical device or similar highly regulated industry is required (Level determined by overall relevant experience; including min 3+ for level 2, 6+ level 3). A minimum of 2 years hands-on experience with medical device reporting or complaint handling preferred.
          • Excellent communication skills, over the telephone, in person, and in writing.
          • Knowledge and application of complaint handling regulations, medical device reporting and other quality standards.
          • Knowledge of 21 CFR Part 820, Quality Systems Regulations.
          • Knowledge of 21 CFR Part 803, Medical Device Reporting.
          • High level of computer proficiency is required.

          DESIRED:

          • Experience/formal training in business/liability/risk management
          • Complaint handling and/or customer service and/or technical support experience
          • Knowledge of medical events
          • Strong analytical skills
          • Knowledge of 45 CFR Parts 160 and 164, The Privacy Rule, HIPAA Statute
          • Knowledge of the Medical Device Directive (MDD), 93/42/EEC
          • Knowledge of Canadian Medical Device Regulation (CMDR
          • Knowledge of the CFDA Medical Device GMP

            

          Equal Opportunity Employer

           

          EEO is the Law

           

          To Apply:   contact Veronica Calderon at vcalderon@osi-systems.com    OR  go to

           http://jobs.spacelabshealthcare.com/jobsearch/job-details/medical-device-reporting-specialist/13771/1/

          ===================================================================

          Product Complaint Specialist

          Posted:  9 May 2018

          Location:   Spacelabs Healthcare, Snoqualmie, WA

          Job Description: 

          At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients.  Why work at Spacelabs? Because lives depend on you!

          The Product Complaint Specialist will be responsible for receiving, evaluating, processing and researching to root cause or failed subsystem, the customer/product complaints for Spacelabs Healthcare manufactured and distributed products as required by regulatory standards and company policy. This position requires understanding of FDA regulatory obligations and compliance within the scope of 21 CFR part 820.198, as well as familiarity with report ability evaluation (RE’s) and Medical Device Reporting (MDR’s) as well as a good working knowledge of electronic circuits and network infrastructures. Ensuring compliance with all company policies, procedures and guidelines is essential at all times. Product Issue Specialist III will also be responsible to perform investigations into possible patient risk or incident reports. This will entail ability to clinically interact with field personnel as well as clinical staff.

          Partners with sales, marketing, R&D, Field Service Engineers and manufacturing departments to resolve product problems and provides feedback to customers as needed.

          Handles complaints received according to regulatory requirements, and Spacelabs policy and quality systems requirements. Complaint documentation must be thorough and complete, detailing sample requests, receipt, evaluation, and investigation.

          Accountable for outstanding service to all external and internal customers.

          Takes initiative and action to respond, resolve, and follow up on all customer/product complaints in a timely manner. Communicates directly with customers to gather additional information required for Reportability evaluations, Medical Device Records (MDR’s) and complaint initiation/investigations, including the retrieval of product samples and equipment for evaluation. Notifies customer of receipt of product inquiry/complaint and provides support as required.

          Assures complaints from written, electronic, and oral communications are entered into the complaint handling data base in accordance with procedure. Confirms appropriate product complaint symptom codes are used based on the information available, and updates these codes as required when more information is discovered.

          Performs and assists timely completion of investigations, completion of all complaint tasks and ensures that the required information is contained in the record prior to submitting for closure.

          Applies knowledge of medical device regulatory requirements in order to support the MDR reporting process and identifying reportable events as they are received.

          Ensures appropriate escalation of issues that cannot be resolved or that require management intervention in a timely manner, facilitating smooth transition of all such issues within the team, or to external departments as appropriate.

          Performs queries to provide complaint data and ad hoc trend analysis on reported product problems/complaints when requested or required. Creates reports/metrics/graphs and presentation material for management.

          Ability to write clear and concise response letters to customers concerning incidents involving Spacelabs products.

          Travel into customer accounts may be required, but is not expected to exceed 5%.

          Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork.

          Demonstrate behavior consistent with the company's Code of Ethics and Conduct.

          It is the responsibility of every Spacelabs Healthcare employee to report to their manager, or a member of senior management, any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.

          Duties may be modified or assigned at any time to meet the needs of the business.


          Job Qualifications

          Bachelor’s degree in biomedical engineering, or related technology degree; or 4 years related experience.

          Minimum of 5 years work experience with medical devices, or experience in complaint handling.

          Incident/Escalation, Management and demonstrated experience supporting and troubleshooting networked medical devices deployed throughout hospital systems is highly desired.

          Experienced user in Windows and Microsoft Office is essential

          Excellent interpersonal and communication skills written and verbal, demonstrated by the ability to: listen and empathize with others; convey confidence; provide exemplary levels of service; resolve conflict effectively; collaborate with and facilitate small groups. Exceptional writing and oral communication skills – be able to convey complex information in clear executive summaries for diverse audiences.

          Candidates should have a passion for providing extraordinary customer service and a knack for diffusing tense customer situations, putting customers at ease and instilling them with confidence in our ability and attention to detail

          Demonstrated success as a highly creative, skilled technologist and problem solver with the skill set to drill a problem down to a root cause or subsystem level.

          Team player who demonstrates positive, constructive interpersonal and strong organizational skills.

          Self-motivated and able to work productively with minimal direction.

          Customer Product Issue Specialist III will also require high skill level in written and oral communication involving customer responses, both in the form of letters as well as investigations.


          Equal Opportunity Employer          EEO is the Law


          For Information:  contact Kim Butcher at kbutcher@osi-systems.com    or

          Go to  http://jobs.spacelabshealthcare.com/jobsearch/job-details/product-complaint-specialist/13659/1/

          ===================================================================

          The Oregon Biomedical Association has jobs listed !


          Visitors to the WSBA website are advised that there are also jobs posted on the OBA’s website.

          Job seekers in Oregon are certainly welcome to check the WSBA’s listings.  

          Jobs on the OBA site are at:  http://orbmet.org/jobs-opportunities


          =========================================================================================


          Washington State Biomedical Association                                                                                                            Main Web Site:  www.bmet.org

          If you have problems with this site, please contact: treasurer@bmet.org           To edit your PROFILE, click on your name at top of page.

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